Terms of Use | Collabhouse

These Terms of Use (the Terms) apply to your access to and use of the 'Collabhouse Go' web-based application and platform (including mobile applications for Android and iOS), and any related features, tools, dashboards, analytics, content, and support channels (together, the Services).

The Services are provided by Collabhouse B.V., a Dutch company with its office at Koninginneweg 9, 1217 KP Hilversum, The Netherlands, registered with the Dutch Chamber of Commerce under number 76143120 (Collabhouse, we, us, our).

By creating a User Account, purchasing a Subscription, accessing or using any part of the Services, or clicking "I agree" (or similar), you confirm that you have read, understood, and agree to be bound by these Terms.

These Terms must be read together with our Privacy Policy and any additional terms we present for specific features, offers, or paid add-ons. If there is a conflict, the additional terms apply only to the relevant feature.

1. Definitions

In these Terms, the following definitions apply (and apply equally to singular and plural):

Apps means the Collabhouse Go mobile applications for Android and iOS.
Collabhouse Documentation means any requirements, guidelines, and/or specifications we provide in connection with the Services (including submission requirements, technical requirements, metadata requirements, and quality standards).
Creator(s) means users of the Services with a User Account.
Distribution Model means the distribution model/plan applicable to your Subscription at the time you submit Your Master Recording(s) for distribution via the Distribution Service (as presented in the Services at purchase or submission).
Distribution Period means, for Your Master Recordings, the period during which you maintain a valid Subscription in good standing that (as shown in the Services at the time) includes the Distribution Service, starting when you submit Your Master Recordings to the Distribution Service and ending at the earlier of: (a) the effective end date/time of that Subscription, or (b) the date we stop distributing Your Master Recordings following a removal request processed in accordance with these Terms.
Distribution Royalties means royalties actually received by us in connection with exploitation of Your Master Recordings through the Distribution Service, after deduction of our commission (if any) per your Subscription/Distribution Model, and less VAT or similar taxes, third parties' commissions and costs, and payment/currency exchange/banking fees charged by the pay-out service and method.
Distribution Service means the digital music distribution service operated by us through which you can distribute and exploit Your Master Recordings to and on Music Services.
Master Recording(s) means audio-only master recordings.
Metadata means any information (including artists' names, publisher, composers, authors and performers information, track title, track length, genre information and ISRC and UPC codes) you are requested to provide relating to Your Master Recordings during the submission process.
Music Services means third-party B2C and B2B digital music-, lifestyle-, social media- and/or entertainment platforms in our distribution network, including streaming services, music download portals, social media platforms, mobile music and video platforms, radio/television.
Other Materials means any promotional or other materials you upload or otherwise provide to us in relation to Your Master Recordings, including audio and audio-visual clips, artwork, image files, photographs, biographies and likenesses, and any trademarks and logos.
Royalty Split means an allocation, expressed as a percentage, of Distribution Royalties attributable to Your Master Recordings to one or more Split Recipients, as set through the Services in accordance with Section 10.9.
Services means the Collabhouse Go web app, Apps, the Distribution Service, and any related features, tools, dashboards, analytics, and support channels.
Split Recipient means another Creator (identified by their User Account identifier, username and/or email address as supported by the Services) to whom you allocate a Royalty Split.
Subscription means your paid subscription to the Services under a tier/plan presented at purchase, which governs your access to the Services and (where applicable) the Distribution Model for Your Master Recordings submitted while your Subscription is active.
Term means the period commencing on the date you first access and/or use the Services and continuing thereafter until terminated in accordance with these Terms.
User Account means your Collabhouse user account you register and use to access the Services. User Accounts are public and may be visible to other users and visitors of the Services (to the extent enabled by the Services).
User Content means all text, messages, offers, images, artwork, photographs, and other content, information, and materials uploaded by Creator(s) (including you) directly to and on the Services or otherwise provided to us by Creator(s) in connection with the Services.
Your Master Recordings means any and all Master Recordings owned and/or controlled and submitted by you to the Services.
Your Music Content means Your Master Recordings together with related Metadata and Other Materials.
Your User Content means any User Content uploaded or otherwise provided by you, excluding Your Music Content.

2. Acceptance of and Changes to These Terms

2.1By accessing or using the Services, you confirm that you have read, understood, and accepted these Terms and agree to be bound by them.

2.2You must be at least 18 years old and able to enter into a binding contract. If you are a consumer, you confirm you are using the Services primarily for personal use and not mainly for business purposes. If you are acting for a business or other entity, you confirm you have authority to bind that entity.

2.3If you use or access the Services as an authorized representative for an artist, group or band, or for a company, organization, or other entity, then "you" includes you and that person/entity. You represent and warrant that you are authorized to bind them to these Terms and to grant all permissions and licenses provided in these Terms on their behalf. You will indemnify us against claims or damages arising out of any lack of authority or conflict with any person/entity you represent(ed).

2.4We may modify, update, suspend, or discontinue any part of the Services (including features, integrations, and Music Services in our network) for reasons such as security, legal/compliance, product improvement, or partner requirements. We will use reasonable efforts to avoid material adverse impact without notice where practicable.

2.5We may change these Terms from time to time: a) If a change is not material, we may post the updated Terms in the Services and update the "Last updated" date; b) If a change is material, we will give you at least thirty (30) days' advance notice by email to your registered email address and/or via an in-product notice, and we will provide a copy of the updated Terms. If you do not agree to a material change, you may terminate your Subscription and stop using the Services before the change takes effect. If you continue to use the Services after the effective date, that use will be treated as acceptance of the updated Terms, subject to mandatory consumer law.

3. Subscription Access

3.1All Services are offered on a paid subscription basis unless we state otherwise in the Services. The available plans, features, limits, pricing (including VAT where applicable), billing frequency, and any minimum term are shown during checkout and/or in the Services and form part of these Terms.

3.2Your access to the Services is conditional on you selecting and maintaining an active Subscription in good standing (including successful payment).

3.3Unless stated otherwise at checkout, Subscriptions renew automatically at the end of each billing period for a further billing period of the same length, and we will charge the subscription fee for the renewed period using your selected payment method.

3.4You can cancel your Subscription at any time via your account settings in the Services (or, if purchased through an app store, via that app store). Cancellation takes effect at the end of the then-current billing period unless mandatory law requires otherwise. Unless required by law or expressly stated at checkout, we do not provide pro-rated refunds for unused time.

3.5If payment fails, we may (after notice where reasonably practicable) suspend access to some or all Services until payment is received. We may continue to take steps reasonably required to maintain the integrity of the platform and comply with Music Services requirements during any suspension.

3.6If your Subscription expires, is cancelled, terminates, payment fails, or your Subscription is suspended, then as of the effective time of that event: a) you will no longer be able to submit Your Master Recordings for distribution (and we may disable submission and related functionality); b) we may suspend or restrict your access to some or all Services, including the ability to administer Your Master Recordings; and c) you will no longer be able to request, initiate, or withdraw royalty payouts unless and until you have an active Subscription in good standing. Following the end of your Subscription, we will use commercially reasonable efforts to remove Your Master Recordings from the Music Services in accordance with these Terms; however, Music Services processing times and policies apply, and removal is not immediate and is not guaranteed by a specific date/time.

3.7If you purchase through Apple App Store or Google Play, billing, renewal, cancellation, and refunds are handled by that store and its terms apply in addition to these Terms. Where app store terms conflict with this Section 3 on billing/refunds, the app store terms prevail for those purchases.

3.8We may change subscription prices from time to time. We will notify you at least thirty (30) days in advance. The new price applies from the next renewal date after the notice period. If you do not agree to the price change, you can cancel before the new price takes effect.

4. Services Overview

Collabhouse Go offers various services, including:

Distribution (Release Worldwide)

Distribute your music to Spotify, Apple Music, TikTok, YouTube, and 65+ global platforms, and manage distribution without losing ownership of your rights (subject to the rights you grant during the Distribution Period).

Community (Collaborate with Creators)

Connect with artists, producers, songwriters, and industry professionals; start collaborations; share files; and build creative relationships.

Opportunities (Get Your Music Discovered)

Submit tracks to labels, playlists, sync opportunities, and brand campaigns.

Fanbase (Build Your Artist Profile)

Create an artist page, build your fanbase, collect fan data, and engage with your audience (subject to applicable law and our Privacy Policy).

File Management (All Your Files, One Place)

Store and share audio files, videos, artwork, and press assets in a media library.

Promotion (Boost Your Reach)

Promote music with targeted campaigns (including Facebook/Instagram) using AI-powered tools.

We may update, add, remove, or change Services, features, or availability from time to time.

5. Access to the Services

5.1Subject to these Terms and your active Subscription, we grant you a limited, personal, non-exclusive, revocable, and non-transferable right and license to access and use the Services.

5.2To access the Services, you must create a User Account by providing the information requested. Your User Account is public and may be visible to other users and visitors of the Services (to the extent enabled). You are responsible for what you publish and share via your User Account.

5.3You must keep your credentials confidential and are responsible for all activity on your User Account. Notify us promptly if you suspect unauthorized access. We may require credential resets, verification steps, or suspensions to protect users and the Services.

5.4Information provided through your User Account must be true, accurate, and complete at all times. If we find information to be incorrect, false, or misleading, we may remove it and/or take enforcement action.

5.5If you provide feedback, ideas, or suggestions (Feedback), you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use and exploit the Feedback without restriction or compensation.

6. Content, Intellectual Property

6.1We and our licensors own all intellectual property rights in and to the Services, including software, interfaces, logos, and content we provide (excluding User Content and Your Music Content).

6.2You are responsible for all content you upload, submit, or otherwise provide through the Services, including Your User Content and Your Music Content. You confirm you have all rights and permissions required for us to use that content as contemplated by these Terms. You are solely liable for any infringement or violations arising from your content and will indemnify us accordingly (subject to mandatory consumer law).

6.3By uploading or making Your User Content available, you grant us a non-exclusive, transferable, fully paid, worldwide license to store, host, use, copy, reproduce, publicly perform, publicly display, communicate to the public, stream, make available, reformat, excerpt (in whole or in part), transmit, re-post, and distribute Your User Content for any purpose on or in connection with the Services according to these Terms. This license terminates when we delete the item, except to the extent we are required or permitted to retain it (for example, for legal, security, compliance, dispute, or backup reasons).

6.4If you use the Artwork Generator, Section 6.X also applies to your Inputs and Outputs.

6.5We may (but are not obliged to) monitor, review, remove, restrict access to, or disable content if we reasonably believe it: a) breaches these Terms; b) infringes third-party rights; c) is unlawful, harmful, deceptive, abusive, or otherwise creates risk; or d) may expose us, our partners or users to liability.

7. Acceptable Use

7.1You may use the Services only for lawful purposes and subject to these Terms. You will not (and will not attempt to): a) use the Services unlawfully or in violation of third-party rights; b) upload content that is infringing, defamatory, hateful, harassing, deceptive, or otherwise unlawful; c) engage in stream manipulation, artificial traffic, bots, click farms, incentivized streaming, or any activity intended to misrepresent performance metrics; d) impersonate any person/entity, misrepresent affiliation, or commit fraud; e) use any generative AI feature (including the Artwork Generator) to create or distribute content that violates these Terms, infringes third-party rights, impersonates others, or breaches Music Service policies; f) use promotion or ad tools to run unlawful, misleading, infringing, or deceptive ads, to evade platform review, or to violate Meta/Instagram policies; g) upload malware or attempt to disrupt the Services or bypass security; h) copy, modify, distribute, sell, lease, or reverse engineer the Services, or attempt to circumvent technical protections; or i) scrape/crawl the Services, reverse engineer, circumvent technical protections, or build a competing product using the Services.

7.2If we reasonably believe you have breached these Terms or created risk to the Services, other users, Music Services, or us, we may take proportionate measures including: a) removing or restricting access to content; b) suspending features (including submission and/or payout); c) requiring corrective actions (for example, metadata fixes or identity verification); or d) terminating your account.

8. Distribution Service (Your Master Recordings)

8.1You may submit Your Master Recordings for distribution only while you have an active Subscription that includes Distribution, and only in accordance with the Distribution Model available under that Subscription at submission. Your Subscription governs distribution for all Your Master Recordings submitted during your Subscription term.

8.2As part of submitting Your Master Recordings, you can (where the Services allow) select: a) which Music Services in our distribution network your master recordings will be distributed to; and b) the territories where your master recordings will be made available, in each case as shown in the Services at the time of submission and subject to availability and Music Service capabilities and policies.

8.3To submit and include any of Your Master Recordings in the Distribution Service, you must own and/or control all recording rights in Your Master Recordings worldwide on an exclusive basis for the Distribution Period. You warrant and guarantee that you will only submit Your Master Recordings if you own/control/administer the relevant rights worldwide on an exclusive basis for the Distribution Period.

8.4Your Master Recordings must be submitted in the configuration and formats requested during the submission process, together with artwork, Metadata, and Other Materials. At your request (if available), we can allocate ISRC and EAN/UPC codes. You may also use your own. We retain ownership of any ISRC/EAN/UPC codes allocated by us.

8.5You are responsible for ensuring that Your Music Content is cleared for exploitation in each territory you select at the time of submission (including all rights needed for the uses contemplated by these Terms). Territory selection is subject to availability, and Music Service capabilities and policies. You acknowledge that: a) some territories may not be excludable for certain Music Services or features; and b) if certain territories cannot be excluded, Your Music Content may be made available in those territories despite your selection.

8.6We may reject, suspend, or require changes to any submission relating to Your Master Recordings (including Metadata, territory selections, Music Service selections, and artwork or Other Materials) if it does not meet our requirements or any Music Service's technical, formatting, rights, policy, or partner requirements, or if we reasonably believe it may infringe third-party rights or breach these Terms. This includes artwork generated using the Artwork Generator; we may require replacement artwork if necessary for technical, policy, or rights reasons.

8.7For any of Your Master Recordings you submit to the Distribution Service, you grant us, on an exclusive, worldwide, and sublicensable basis, all rights necessary for us to distribute and exploit Your Master Recordings on the Music Services during the Distribution Period, including the right to and to authorize Music Services and/or third parties to:

create digital master files and reproduce, convert, adapt, encode, and transcribe Your Master Recordings, and edit/adapt Metadata and Other Materials where necessary;
store Your Master Recordings in digital form on servers and content systems used by us, our contractors, and Music Services;
supply, stream, perform, communicate to the public, make available, display, synchronize, distribute, reproduce, compile, create and otherwise exploit Your Master Recordings on or in connection with Music Services and/or their users, including the right to promote and advertise Your Master Recordings on the Services and on Music Services;
allow, create, and exploit derivative works using Your Master Recordings to the extent required by Music Service features and policies (including user-generated content and platform tools);
create, reproduce, publicly perform, and make available preview clips of Your Master Recordings;
receive and distribute payments and royalties in relation to income related to exploitation of Your Master Recordings on Music Services;
create specific ID files and unique identifiers, including through fingerprinting, to identify Your Master Recordings on Music Services and/or servers;
receive and collect royalties on your behalf, pay out royalties due to you, and provide accounting statements to you in connection with exploitation through the Distribution Service.

8.8You grant us a non-exclusive, worldwide, royalty-free license to use and authorize Music Services to use Metadata and Other Materials (including artwork, biographies, and likenesses as provided) in advertising, marketing, and promotional materials during the Distribution Period.

Artwork Generator (8.9)

8.9.1The Artwork Generator allows you to submit prompts, instructions, and other inputs (together, Inputs) and receive AI-generated outputs such as images, artwork, and related files (together, Outputs) for potential use as cover art or other promotional materials for Your Master Recordings.

8.9.2As between you and Collabhouse, we do not claim ownership of Outputs solely because they were generated using the Artwork Generator.

8.9.3You must ensure you have all rights, permissions, consents, and legal bases needed to submit Inputs and to allow Collabhouse and our service providers to process those Inputs as described in these Terms. You must not submit Inputs that:

infringe or misappropriate third-party rights;
include confidential information of any third party;
include personal data you do not have the right to process and disclose, or that you cannot lawfully provide to us and our providers for processing.

8.9.4You acknowledge that: a) Outputs may not be unique; and b) due to the nature of generative AI, Collabhouse does not and cannot guarantee that any Output will be free of third-party rights claims.

8.9.5You must not use the Artwork Generator (and must not use any Output) to create, request, upload, or distribute artwork that:

uses third-party trademarks, brand identifiers, or trade dress in a way that is likely to cause confusion, imply endorsement, or infringe rights;
uses the name, image or likeness of a real person without permission, or that suggests affiliation or endorsement;
depicts copyrighted characters or well-known fictional properties without permission;
is obscene, sexually explicit (including involving minors), hateful, discriminatory, violent, or otherwise unlawful; or
is deceptive, including artwork intended to impersonate another artist, label, or brand or to mislead users or Music Services.

8.9.6The Artwork Generator may be provided using third-party AI model providers, hosting providers, and other subprocessors. Your Inputs (and, where necessary, Outputs) may be transmitted to and processed by those providers for the purpose of generating Outputs and operating the feature.

8.10During the Distribution Period for Your Master Recordings, you can request removal/takedown of those master recordings from the Distribution Service upon request by emailing support@collabhouse.com. We will use reasonable efforts to process removal requests, but you acknowledge that removal timing is subject to Music Services' ingestion/removal processes, policies, and timelines. During the wind-down period, we (and Music Services) may continue to make Your Master Recordings available solely to the extent reasonably necessary to complete removal and related operational steps. We do not guarantee any specific takedown timing.

8.11We may remove, disable, or restrict exploitation of any of Your Music Content (in whole or part) at any time if we reasonably believe it is required to comply with law, a court order, regulator request, Music Services' policies, or to address a credible allegation or notice of infringement or other rights violation.

8.12During the Distribution Period, you will not grant any third-party rights that conflict with the exclusive distribution rights you granted us for the relevant Your Master Recordings (including rights to distribute the same master recordings to the same Music Services). If we receive conflicting claims or instructions, we may continue distribution, suspend distribution, and/or withhold related royalties under Section 10, as we reasonably determine to manage risk.

8.13Each Music Service decides in its discretion if, when, and to what extent it exploits and makes available Your Master Recordings. We do not guarantee acceptance, availability, monetization, or timing. We are not responsible for what Music Services do with or how they offer Your Master Recordings, and you agree that Music Services may make them available under their pricing structures and policies.

9. Your Music Content Obligations

9.1You are solely responsible for obtaining all necessary rights, licenses, waivers, clearances, and permissions worldwide for all Your Music Content and Other Materials to enable us, Music Services, and our contractors to exercise the rights granted under these Terms free of claims, liens, or restrictions. This includes rights required for reproduction, distribution, transmission, synchronization, communication to the public, making available, and public performance.

9.2To the extent permitted by applicable law, you waive (and will procure waivers from contributors) all moral rights (including rights of attribution and integrity) in Your Music Content and Other Materials. Where waiver is not permitted, you agree to provide all necessary consents for the uses contemplated by these Terms.

9.3You are responsible for timely payment of royalties and amounts due to artists, producers, performers, songwriters, and other royalty participants; payments for samples; any collective bargaining payments; and publishing licenses and royalties. We do not make these payments on your behalf.

9.4You will ensure Metadata is complete, correct, and non-misleading and that Your Music Content is technically satisfactory and compliant with our and Music Services' standards and policies.

9.5You will promptly provide information and assistance reasonably required to handle infringement notices, claims, complaints, and operational/legal/technical issues relating to Your Music Content.

9.6You must not use techniques or services (automated or otherwise) intended to misrepresent or manipulate the popularity or performance of Your Music Content, including bots, click farms, incentivized streams, artificial traffic, or other abusive practices.

10. Royalties, Accounting, Payment, Royalty Splits

10.1We collect, account, and pay out Distribution Royalties in accordance with these Terms and your selected Subscription/Distribution Model.

10.2Within one (1) month from the end of each calendar month during the Distribution Period, we will make available through your User Account a distribution accounting statement indicating the amount of Distribution Royalties due for the previous month. Any royalty amount shown due will be added to your royalty balance.

10.3You may request withdrawal of your royalty balance only if: a) your total royalty balance meets our payment threshold of €10 (or such other threshold displayed in the Services); and b) you have an active Subscription in good standing at the time of the payout request. Amounts are computed in Euros. We may compute currency conversions using third-party rates.

10.4We may correct statements and balances to reflect updated reports, reversals, or errors (including historic periods). If you have been overpaid, you will promptly repay the overpaid amount, and we may offset it against future royalties and/or other amounts payable to you.

10.5If you believe a statement is incorrect, you will notify us within ninety (90) days after the statement is made available. After that period, statements will be treated as final, except for fraud, willful misconduct, or Music Service reversals/corrections.

10.6We are entitled to rely on payments and accountings received from Music Services and have no obligation to independently verify them. We assume no liability regarding payments and/or accountings from Music Services.

10.7We may issue self-billed invoices and withhold taxes where required. You are responsible for your own tax obligations and for providing accurate tax/VAT information.

10.8If we receive a claim or notice, or reasonably suspect Your Music Content or your use of the Services breaches these Terms, infringes third-party rights, violates law, involves misrepresentation, misconduct, deception, fraud or other inappropriate conduct, or there is a dispute regarding Your Music Content (including ownership or royalty payments), then we may withhold payment of Distribution Royalties in an amount reasonably attributable (as determined in our discretion) until the issue is resolved to our reasonable satisfaction. We may deduct our related reasonable attorneys' fees and legal costs to the extent permitted by law. You will forfeit any part of Distribution Royalties attributable to your fraud, infringement, or illegal activity.

10.9Where the Services allow, you may share Distribution Royalties with other users by allocating a Royalty Split for Your Master Recordings (or track, if available) to one or more Split Recipients. Royalty Splits apply only to Distribution Royalties that we actually receive in connection with the relevant Your Master Recordings. You may allocate a Royalty Split through the settings by specifying the Split Recipient(s) and the percentage allocation to each. A Royalty Split is not effective unless and until the Split Recipient accepts it through the Services (or other method we make available). Royalty Splits (including amendments) take effect only prospectively from the effective date shown in the Services. You may amend or stop a Royalty Split through the Services. Royalty Splits are a convenience feature. Any agreement or dispute between you and a Split Recipient is strictly between you and them. We are not a party to, and have no responsibility for, any such agreement, split, contract, or dispute. You authorize us to calculate and allocate Distribution Royalties to Split Recipients in accordance with Royalty Splits, to credit amounts to their royalty balance and/or pay them directly using the payout method connected to their User Account, in each case subject to these Terms (including thresholds, verification, offsets, reserves, and withholding). You will indemnify and hold harmless Collabhouse (and Music Services partners and service providers) from claims, costs, damages, liabilities, and expenses (including reasonable legal fees) arising from or relating to any dispute, claim, or alleged error concerning a Royalty Split you allocate or receive, except to the extent caused by our breach of these Terms or violation of applicable law.

10.10We may withhold and deduct any taxes required under applicable laws from amounts otherwise payable to you without liability and without obligation to gross-up. You are responsible for your own tax processing and compliance.

11. Opportunities, Promotion, Fanbase, File Management

11.1If you submit Your Master Recordings, User Account or other information to third parties via the Services, you authorize us to share such with relevant decision-makers. We do not guarantee and are not responsible for review, selection, or outcomes.

11.2The Services may allow you to create, run, manage, and optimize advertising campaigns on Instagram (and, where applicable, other Meta platforms) to promote Your Master Recordings, playlists, artist profiles and Instagram pages. If you use promotion/ads features, you authorize us to use your assets (snippets/artwork/video/Metadata/Your Master Recordings as provided) to run campaigns on third-party platforms subject to their rules. We do not guarantee any results (including reach, streams, sales, followers, clicks, conversions, or cost efficiency). Instagram Ads are provided by Meta (and not by Collabhouse). Your use of Instagram Ads is subject to Meta's terms, policies, and pricing. If there is a conflict between these Terms and Meta's terms for the ad platform functionality, Meta's terms control for that platform's functionality.

11.3To use Instagram Ads via the Services, you may need to connect your Instagram account and/or a Meta Business account (each an Ad Account). You authorize us (and our service providers) to:

connect to and access the Ad Account through the relevant platform APIs;
retrieve and display account, campaign, and performance information;
create, upload, modify, and manage ad campaigns, ad sets, ads, creatives, audiences, pixels/events, and related settings on your behalf, based on the settings you choose in the Services;
take actions you request through the Services (including launching, pausing, or stopping campaigns).

You are responsible for keeping your Ad Account secure and ensuring that the connected Ad Account is yours (or that you have authority to use it).

11.4You are responsible for:

ensuring you have all rights and permissions needed for the ad assets and claims you use (including music, images, likenesses, trademarks, and any third-party content);
ensuring the ads and any landing pages (including playlists, artist profiles, and Instagram pages promoted) are lawful, not misleading, and comply with applicable advertising, consumer, and intellectual property laws (including disclosure and influencer/endorsement);
setting and monitoring your budgets, bids, schedules, and targeting settings (including that you have a lawful basis to target any audience you select and that you comply with platform requirements for sensitive categories); and
complying with all applicable third-party platform policies (including Meta/Instagram policies and ad review requirements).

11.5If you collect and store fan data via or on the Services, you are responsible for ensuring your collection and use comply with applicable law. We process personal data under our Privacy Policy.

11.6Storage is provided as a tool. You are responsible for backing up your files. We may apply storage limits and retention rules shown in the Services.

12. Warranties, Representations and Indemnification

12.1You represent and warrant that: a) you have legal capacity and authority to enter into these Terms; b) you will comply with these Terms and applicable law; c) Your User Content and Your Music Content (including Metadata) are accurate and complete; and d) you own/control/hold the necessary rights and permissions so our use and exploitation of Your User Content and Your Music Content as contemplated herein does not infringe third-party rights or law.

12.2You agree to indemnify and hold harmless, and upon our request defend, us and our affiliates and sublicensees (including Music Services and contractors) from any and all claims, damages, costs, and expenses (including legal fees) arising from: a) your use of the Services; b) breach of these Terms; c) Your User Content and/or Your Music Content; d) your User Account activity; e) violation of law or third-party rights; and f) disputes between you and other Creators (including Split Recipients). This indemnity does not apply to the extent prohibited by mandatory consumer law, and does not require a consumer to indemnify us for our own breach, negligence, or unlawful conduct.

13. Disclaimers, Limitation of Liability

13.1The Services are provided on an "as is" and "as available" basis. We do not guarantee that the Services will be uninterrupted, error-free, or available at any particular time, or that distribution to any specific Music Service will occur or continue. We do not guarantee any particular outcomes, streams, revenue, playlist placements, opportunity selections, audience growth, or promotional results.

13.2Nothing in these Terms excludes or limits liability to the extent it cannot be excluded or limited under applicable law, including (as applicable) liability for intent or gross negligence death or personal injury caused by negligence, and liability that cannot be limited under Dutch consumer law or mandatory product liability and data protection laws.

13.3To the maximum extent permitted by law, we will not be liable for indirect or consequential loss, including loss of profit, revenue, goodwill, business opportunity, anticipated savings, or data, or for business interruption, arising out of or relating to the Services or these Terms.

13.4If you are not a consumer, then to the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services and these Terms will not exceed the total subscription fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim. If you are a consumer, our liability is limited only to the extent permitted by mandatory consumer law. Where limitation is permitted, our aggregate liability will not exceed the amounts you paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim, unless mandatory law requires a higher cap.

13.5We are not responsible for acts or omissions of Music Services, app stores, payment processors, ad platforms, or other third parties, except to the extent we fail to exercise reasonable care in selecting and managing them where required by law.

14. Personal Data, Privacy

We process personal data as described in our Privacy Policy. Unless stated otherwise in writing: a) we act as controller for personal data processed to provide and administer the Services (account creation, billing, security, support, compliance, analytics, and platform operations); and b) Where certain features involve processing personal data on your instructions for your own purposes (for example, if Fanbase tools allow you to collect and manage fan contact data for your own marketing), we may act as processor for that feature and you act as controller. If we are required by law to disclose personal data, we will do so in accordance with applicable law and, where permitted, notify the affected party.

15. Termination

15.1These Terms start when you first access or use the Services and continue until terminated in accordance with this Section 15.

15.2You can terminate your Subscription by cancelling it through the Services (or, if purchased via Apple's App Store or Google Play, through the relevant app store).

15.3You can terminate your User Account by sending written notice to support@collabhouse.com (or as otherwise supported in the Services).

15.4Following cancellation/termination/expiry of your Subscription, you acknowledge and agree that: a) we may restrict your access to the Services or any part of it; b) you can no longer submit Your Master Recordings for distribution; c) you can no longer request or withdraw royalty payouts unless and until you reactivate a Subscription in good standing; and d) we will use commercially reasonable efforts to remove Your Master Recordings from distribution and from Music Services, subject to Music Services' processing times and policies.

15.5We may suspend or terminate your access to the Services (in whole or part) at any time if you breach these Terms, if your content is subject to an infringement claim, if there is suspected fraud/abuse/illegal activity, where required by law or Music Services' policies, or to protect our interests, users, and the integrity of the Services.

15.6Termination or expiry of your Subscription or account: a) does not affect any rights and obligations accrued before termination, including obligations relating to statements, offsets, withholding, reversals, disputes, and indemnities; b) does not require immediate removal of Your Master Recordings from Music Services, and you acknowledge removal timing is subject to Music Services' processes and policies; and c) does not limit our right to continue to administer exploitation that occurred during the Distribution Period, including to receive, collect, process, account for, offset, withhold, and pay out Distribution Royalties attributable to such periods in accordance with these Terms, even after your Subscription ends.

15.7Provisions intended to survive will survive, including provisions needed for: a) accounting, offsets, withholding, dispute handling and audit (if any); b) indemnities; c) limitations of liability; and d) any licenses/permissions required for the foregoing administration and compliance activities.

16. Miscellaneous

16.1These Terms together with the Privacy Policy and applicable supplemental terms form the entire agreement. If any provision is invalid, the remainder remains effective. Failure to enforce is not a waiver.

16.2We are not liable for events beyond our reasonable control.

16.3We may send notices to you by email to the address associated with your User Account and/or via in-product notifications. Email notices are deemed received when sent, unless the sender receives an automated bounce-back indicating non-delivery. You must send legal notices (including termination notices and formal complaints) to: support@collabhouse.com or Collabhouse B.V., Koninginneweg 9, 1217 KP Hilversum, The Netherlands.

16.4Email notices to us are deemed received on the next business day after sending, provided no bounce-back is received.

16.5You may not assign these Terms without our written consent. We may assign these Terms to operate the Services.

16.6These Terms and the Services are governed by the laws of the Netherlands. Disputes will be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands, unless mandatory consumer law provides otherwise.